Home Support

Support

Sometimes you just want the convenience of hiring a specialist to do the work for yourself. Support Services include but are not limited to: General Troubleshooting, Virus Removal, Software and Hardware Upgrades, Data Transfer/Backup and Restore/Conversion, Performance Optimization.

We do after warranty repair work on PCs, Macs, desktops, laptops, tablets, and smartphones. We do not repair TVs, monitors, printers.

For jobs done at the MacPCX store, besides charging less we can also exclude dead time, such as when the computer is copying files. You’ll get an estimate before hand, and we’ll do our best to stay within the estimate. We’ll communicate any changes along the way and get your approval before continuing.

Satisfaction Guaranteed
If you’re not satisfied with our work, we will refund your purchase.
(Guarantee applies only to service performed by MacPCX, and not to third-party purchases of services, hardware, or software.)

Support Options
The types of support work we can do for you includes:

  • Data entry
  • Setting up your computer
  • Installing programs
  • Posting to websites
  • Converting your VHS tapes to DVD

Repair Options
Typical repairs include:

  • Diagnosing and removing viruses / trojans / malware and getting your computer healthy again
  • Replacing hard-drives, CD or DVD drives, motherboards, RAM, keyboards, screens, and other parts
  • Fixing your home wireless to get your computer connected with the internet or to the printer again

Pricing

Quick Fix

  • Evaluation of a problem and recommendation for a solution
  • $20 applies as a deposit towards recommended service
  • In the MacPCX Store
  • $20
    No additional fee if we can fix it within 15 minutes

Home User Promotional Service

  • 25% off On-Site & Business Service rate
  • We don’t charge for dead time (file transfer, install time, etc)
  • Many repairs are completed at the one hour rate
  • In the MacPCX Store
  • $90
    per hour

On-Site & Business Service

  • Available by appointment scheduled in advance
  • Support and labor time varies, dead time not excluded
  • In your home or office
  • $120
    per hour

Neighborhood Pickup & Delivery

  • We pick up your computer, printer, modem, router, and any associated devices.
  • Everything gets returned, installed, and working correctly
  • In-store rates, not the higher rate for a home / office visit.
  • $30
    up to 4 devices within 2 miles of our store

Portland Pickup & Delivery

  • We pick up your computer, printer, modem, router, and any associated devices.
  • Everything gets returned, installed, and working correctly
  • In-store rates, not the higher rate for a home / office visit.
  • $50
    up to 4 devices outside 2 miles of our store


Media Conversion

  • VHS home movies to DVD: $10 per tape ($8.50 for each additional disc).
  • Cassette tape to MP3: $10 per tape
  • CD or DVD duplication: $9 per disc
  • Audio/Video Filetype or Encoding Conversion:$10 per file (for example, DVD to Quicktime (.mov))

Color Copy & Print

  • Grayscale Copies or Prints: 15¢ per side (up to 8.5″ x 14″)
  • Grayscale Copies or Prints (large paper): 30¢ per side (up to 12″ x 18″)
  • Color Copies or Prints: 60¢ per side (up to 8.5″ x 14″)
  • Color Copies or Prints: (large paper)$1.20 per side (up to 12″ x 18″)
  • Color Paper: 10¢ per sheet (in addition to copying/printing price)
  • Thick Paper or Resume paper: 20¢ per sheet (in addition to copying/printing price)

Send a Fax or Email

  • Fax up to 100 pages: $5.00
  • Flat rate Email: $5.00; up to 10 attachments / 20MB



Virus Removal


Performance Tuning


Data Transfer


Data Backup and Restore


Data Conversion


Printing


Networking


Buy Recommendation


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